Anonymous

False Information you allow on internet

I owe a business, CTR Pest Mgmt, Inc and pride myself in top level service and customer relations. I received a negative review today from a customer who is upset because I have been sending her past due noticed in the mail because she has not paid her bill since December of 2015. Her service was stopped in September of 2016 for lack of payment. They knew their service day was the 2nd Monday of every other month between the months of July through November. I charged them the same price for doing the inside and outside as a courtesy and told them it was not safe to spray the inside of their house each and everytime due to the Pesticides used. Her review today is totally uncalled for and is not true, yet you will not do anything to take it off the website because you do not get involved in business disputes. yet you allow false information to be posted. I can prove to you what I have said. David L. Owner CTR Pest Mgmt, Inc.
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Reason of review:
Bad quality
Anonymous

Unauthorized Charge

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We attempted to advertise with them despite the vague description on how they bill leads. During the set-up stages (two days into it) we decided to cancel. The Rep. Alexandra Bauer acknowledged my email. One month later we discovered that they have bill our credit card in the amount of $566.86. I tried calling and could not reach anyone. Several days later after several messages and and email Alexandra Bauer returned my call and immediately sent me to another department. There they did not understand why she would do that. One week later a get a call from John Borst stating that they have proof that they have been running ads for us and that they have proof. I explained to him that the charge was UNAUTHORIZED since I had cancelled my account. He stated that he would work closely with his manager to get us our refund. Two weeks later we still don't have our refund. DO NOT DO BUSINESS WITH YELP!!1
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Loss:
$567
Pros:
  • Unethical
Cons:
  • Bogus customer service
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous
map-marker San Francisco, California

Yelp!!un american!

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I have been writing HONEST reviews on yelp now I see they are beyond honesty, unless it suits them! they pay people to write reviews and when they don't like your, oops the site is not working gee sorry, we cant post at this time!!! or any other time it would seem,what a scam they must be affiliated to reputation . com Im just taking the morning I am really sick of it here is my question fellow consumers who if they state their statues not lie but state I work here and blabla If you are proud of where you work does that not say something!!! and if you are in the back and know the reall why should you not consumer be ware!!!!!let that company sue you if your lying cause your just what ??? something is going on yelp lets business owners call in an remove why because they are hoping to get you to advertise that's it you have no Idea how many takes I've had with there sales people I be dying just like reputation.com wow I had crazy reviews my boss had a whole page on utube with a phony email in Israel lol when out the blue THEY R>com calls and we can help you remove blabla im sure you can!!!lol how do I get one of this jobs???? lol I'm just so over yelp
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Loss:
$30
Pros:
  • Wow
Cons:
  • That no options are offered for employess and x employee
  • Removal of posts
Reason of review:
real reviews deleted

Preferred solution: Let the company propose a solution

Anonymous
map-marker Houston, Texas

BAD BAD BAD BAD BAD

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We have a very small air conditioning company. We got 2 bad reviews from customers that didn't use our company! YELP will not remove the reviews & they will not post our great reviews because the computer filters. PLUS...YELP is what you see when searching BING; UNEXCEPTABLE !!!!!!! We are flat out MAD and hope that who ever is reading these posts are actually able to do something about the trickery that is going on at YELP. Bad, bad, bad, bad, bad, bad, bad, bad, bad, bad, bad, bad, bad, bad, bad, bad, bad, bad, bad, bad, bad *I shouldn't have to write 100 words.
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Cons:
  • Deceit
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

2 comments
Navneet K Gkn

My rewiev is very bad because my products is very poor, I want to return my products.

Antia Qgz

I will never go back to KFC in Colton or West Valley the service was bad the manager was rude and the food was cold

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Anonymous

Yelp An awful company

Every time I tried to get in touch with them to cancel I was left on hold until I was disconnected. When I spoke to a girl named Jessica and explained I was in the hospital having emergency surgery and in a care center with a temporary memory loss she said she noted I called in December cancelling but they had to still charged me in February. They made no attempt to negotiate. If they said they would give me credit for the 3 months and start billing me again I would stay with them. Jessica said they were to charge me again and close the account this is no way to run a business.
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Loss:
$1500
Reason of review:
Poor customer service

Preferred solution: Price reduction

Anonymous

Yelp Is Bad News

I've experienced bad business with Yelp. They hide all of our good reviews and post negative ones - yes, we've turned down their advertising offers over and over. They go to their famous algorithm excuse which is "They didn't have enough friends, time on Yelp or enough reviews." Complete BS. They just allowed a negative post about someone who is brand new to Yelp with no former reviews and no friends. HOW CAN THEY GET AWAY WITH THIS? Our good reviews meet their so-called standards. It's nothing but a scam. When will they get called out? Weird world we live in when people can say they stand for people's rights but they don't protect small businesses from false reviews.
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Reason of review:
Poor customer service
Anonymous
map-marker Grand Rapids, Michigan

I signed up to advertise with YELP for a one month promo and then never received another word but got was billed $700!?!

Customer service did nothing to help rectify the situation. Never received one email from them about our ad continuing or the new billing. I NEVER would have signed up to such an expensive monthly program. (In fact BEWARE they have the acct. contact info UNCHECKED to receive emails about billing or monthly notifications - you have to manually go in to click those boxes to receive standard invoicing notifications!?) All I received was 'this is what you signed up for' but obviously the terms were not clearly stated (otherwise I would not have moved forward with the promo). Very frustrated and disappointed.
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Loss:
$700
Reason of review:
Misleading Advertising
Anonymous

Yelp ripped us off...we stated up front we had no money for lead generation....

...I was adamant about not spending marketing money on Yelp or Angie's List. Angie's list does not have an obnoxious, pushy salesman trying to "convince" us he was doing us a favor.

He called my assistant repeatedly and she felt badgered into trying it. I had a conversation with a guy name "Davey" in Phoenix and recalled stating I wasn't interested in paying any fees. We get solid leads off of Angie's list because we have a great following and awesome testimonials because we do top shelf work. We were told by Davey that we only paid for leads...then when pressed last week (because we got notice of a 3rd party collection), we were supposed to "pay by clicks".

That's not what he told me because I talked to him personally. There is no way I would agree to pay for a click on a site that barely gets traffic. Then we busted them calling in and when pressed for an address, it was a bogus street that's not in Phoenix. The number pre-fix was the same as Yelp's.

We have the time of call documented on my assistant's cell phone because the office lines were forwarded during lunch. We then noticed we were charged for "click" with the exact same time stamp as the incoming call. Feel free to contact me at pleasehitmeback@***.com for more information.

Yelp is a rip off to small business. Alex Johnson, Owner

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Loss:
$1000
Reason of review:
We were lied to about services
Anonymous

BAD Business for ALL

WE have a very small moving company and serve the state of Tennessee. out of 340 jobs in 2017 we got 2 bad reviews! YELP reviews, they will not post our 5 star reviews we have received, will not contact us ONLY to SELL their services and they offer pricey services!!!! THE BBB needs to shut them down they want to ruin small businesses. Saw them on CBS news asking them to watch posting only negative reviews some are ranting people, some scamming, and could ruin local small business! YELP is the worst I have ever contact with they are a BAD company, THE WORST!!!!! WE are Jackson Moving in Gainesboro Tennessee
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Reason of review:
Bad quality
Anonymous

Yelp repeatedly hides all of our positive reviews and posts the bad onesonly

It started in 2016 with a customer leaving a bad review saying he paid for license and bonded installers and he got a bunch of grungy workers. I called yelp and told them this was false allegations because we are license and bonded so therefore our installers are bonded. I called yelp and told them his review is false,they told me he has the right to his review. I'm sorry its false allegations. I asked why do they filter every positive review she said they dont its their algorithm software, I told her yes I have heard that before and she replied then why did you call! Rude lady.
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Reason of review:
Bad quality
1 comment
Guest

I've experienced a similar situation with Yelp. They hide all of our good reviews and post negative ones - yes, we've turned down their advertising offers over and over.

They go to their famous algorithm excuse which is "They didn't have enough friends, time on Yelp or enough reviews." Complete BS.

They just allowed a negative post about someone who is brand new to Yelp with no former reviews and no friends. HOW CAN THEY GET AWAY WITH THIS?

Kendallyn Jir

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Francisco, California

Yelp removed positive reviews and started showing negative ones once i refused to advertise with them

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my business had about 4 positive reviews and 1 negative review by a previous employee that was filtered out (not counted in rating) with the yelp system one day i revived a call from yelp about advertising with them, after listening to their presentation and asking about cost per click (they do their best to not tell you that) i found out that they charge close to $13 PER CLICK which is insane, so i told them no. after refusing their advertising service suddenly all my good reviews got magically filtered out and hidden by their program and the one bad review popped back out to front page. i now have 12 positive reviews hidden and only 1 positive and 1 negative review showing yelp as a *** company that will hide your positive reviews if you refuse to advertise with them
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Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

1 comment
Guest

Search "Billion Dollar Bully". IMHO Yelp needs a class action lawsuit against them.

Anonymous

Yelp reviews are not accurate

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I have a review on my page from a non-client that is a negative review. I have 6 reviews from clients that rate me at 5 stars that the Yelp "software" has determined they are "not recommended." Yelp will not investigate they stand on their "software" and say that they will not change what there "software" does. I have offered them proof of my statements and they are not interested. I suggested that if they can' portray an accurate review system that they should stop offering reviews. I have a review on my page from a non-client that is a negative review. I have 6 reviews from clients that rate me at 5 stars that the Yelp "software" has determined they are "not recommended." Yelp will not investigate they stand on their "software" and say that they will not change what there "software" does. I have offered them proof of my statements and they are not interested. I suggested that if they can' portray an accurate review system that they should stop offering reviews.
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Cons:
  • Review process is not accurate
Reason of review:
Poor customer service
Rontavious Asg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Yelp is simply a scam

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We recently opened a new pizza place and I have been blasted by their marketing calls trying to sell us this stupid idea of pay per click. So like any small business we refuse the next thing we know we find good reviews have been removed from our page saying are not recommended even though are real and honest reviews this Yelp is out of date and scamming new businesses
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Reason of review:
Poor customer service
Nakiah Lji

Kimzey v. Yelp Inc. - Extortion Libel Unfair Business

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Read the lawsuit on Facebook - https://m.facebook.com/story.php?story_fbid=102105****306****&id=119952****
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Pat K Mbq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Yelp Has Hidden All of My Customer's Reviews

Updated by user Aug 28, 2017

After setting up my Business Page, a sales rep called me and tried to upgrade me to pay $300+ a month for advertising.I told him I would like to see how the free service worked first. Shortly after, all of my customers' reviews disappeared (were hidden by Yelp) one by one.

To date, 25 reviews remain hidden. When I called the sales rep to ask him to help fix this issue, he claimed that it was due to their "algorithyms" and that no one really knew for sure how they worked! I then asked to speak with his supervisor. A young woman who I doubt was a supervisor, then got on the line and tried to strong arm me to buy advertising.

When I told her that I wanted them to stop taking down my reviews, she got nasty and began talking over me and arguing with me.

She also hung up on me. Since setting up my business page, none of my customers' reviews are showing - each and every one have been taken down.Clearly Yelp is in it for the $$$$ and not for any service to the business community.

Original review Aug 28, 2017
After setting up my Business Page, a sales rep called me and tried to upgrade me to pay $300+ a month for advertising. I told him I would like to see how the free service worked first. Shortly after, all of my customer's reviews disappeared (were hidden by Yelp) one by one. To date, 25 reviews remain hidden. When I called the sales rep to ask him to help fix this issue, he claimed that it was due to their "algorithyms" and that no one really knew for sure how they worked! I then asked to speak with his supervisor. A young woman who I doubt was a supervisor, then got on the line and tried to strong arm me to buy advertising. When I told her that I wanted them to stop taking down my reviews, she got nasty and began talking over me and arguing with me. She also hung up on me. Since setting up my business page, none of my customer reviews are showing - each and every one have been taken down. Clearly Yelp is in it for the $$$$ and not for any service to the business community.
View full review
Loss:
$2500
Cons:
  • No customer service
  • Every time i ask for help i get the run around
  • Removal of reviews that are low rating
Reason of review:
Poor customer service
2 comments
Guest

If You read the employee reviews on glassdoor, they freely admit they will hide/delete your good reviews if you don't agree to advertising. Getting businesses to pay for ads is how yelp makes money and how these employees keep their jobs... so yes, they will resort to dirty tactics.

Guest
reply icon Replying to comment of Guest-1364513

Thanks for that update. They all had excuses as to why this was happening - none of which made any sense.

When I didn't accept their excuse, they got nasty with me! Now I know.

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