Yelp use a system to remove reviews and keep others, 5 of a total of 6 reviews from our business was removed, and they were totally true reviews from real clients that liked the services, I didn't even ask for the reviews. The one that yelp kept was a person who never tried our products or services.
I called yelp twice, they always say the same thing, go to yelp website and watch the video why is removed, I did and still cannot understand why real reviews were removed.
Business work hard to get few reviews and get the good ones removed totally make no sense. Yelps needs improvement in this system.
Product or Service Mentioned: Yelp Review Listing.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.