We used to advertise with YELP for our Personal Chef Services in Lake Tahoe. After they continuously took down LEGITIMATE reviews from ACTUAL clients (some of which even posted pictures on YELP of their event with us in the photo) and YELP still took it down!
We work very hard and our reviews are legit.
Fast forward... we stopped paying YELP because of their lack of customer service and bogus algarhythms. Since then, we had two one star reviews (that were without merit) all the rest 5 stars including the ones they took away. We contacted YELP regarding this.
They didn’t care at all these bogus reviews violated their own terms of service. We were hung up on multiple times while trying to resolve the issue and were finally blocked! We can’t even contact their customer service! Of course we are disgruntled!
They take down actual reviews and let fake hater reviews stay?
Now our business has dropped to 4 stars instead of 5 and they have taken down 14 legitimate reviews. We are losing business daily due to this ridiculous app!
Product or Service Mentioned: Yelp Entertainment Review Listing.
Reason of review: Poor customer service.