This oven is of very poor quality. Rosewill will only help during guarantee period very cheaply made, again if you want a connection oven purchase the magic chef ROSEWILL POOR QUALITY PRODUCTS AND POOR CUSTOMER SERVICE PORR, POOR POOR POOOR , COMPANY QUALITY AND SERVICE they provide no option to repair after.
CUSTOMER SERVICE WILL NOT HELP YOU, EVEN IF YOU ARE WILLING TO PAY TO REPAIR, They will tell you just throw it away.
I should have purchased the Magic Chef brand they support customers no matter what. I'm telling everybody do not buy any Rosewill products This is not a creditiable company