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I received a $300 promotional credit for Yelp ads. I couldn't use it by the expiration date due to a medical emergency.

When I was ready to use it I called Yelp and asked to use it. The 1st person I spoke to said she couldn't do anything and kept trying to push me to buy one of their long term advertising packages. I asked to speak to a manager and she transferred me a general voicemail box which automatically hung up on me. I called back and got someone else who told me the same thing.

I asked to speak to a manager and she repeatedly told me, "I don't know why you want to speak to a manager, they're going to tell you the same thing. Aren't you listening? No. You can't use the ad.

Just buy a long term advertising package with us." I asked again to speak to her manager and she said he was on a conference call, then away from his desk, then out of the office. One day later I was sent another coupon for more Yelp ads. Thinking they were trying to make things right due to their salespeople's abysmal behavior and unprofessionalism, I gladly clicked on the link to set up my ad. A message appeared stating, "You are not eligible for this promotion" and telling me to call customer service again.

So I called customer service and spoke to someone. She tells me that she has no idea why that happened and put me on hold to speak to her operations department. She comes back and says the operations department is refusing to send me another coupon saying I must not be eligible for some reason. She then says only thing I can do is to buy one of their long term advertising packages.

What a disgusting, slimy company. Absolutely no integrity.

Reason of review: Poor customer service.

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Guest

It expired!! Entitled much?

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