Yelp reviews as I see them are not accurate or honest and should not be trusted by consumers, I believe they are a pay for play company and do not publish customer reviews accurately fro what I can see they only report certain reviews which do not report a full spectrum, in soe cases they make a business look worse than it actually is. While we understand your concerns, we want to make sure you are clear that federal law bars lawsuits against websites like Yelp for the decisions they make about which reviews to post or remove.
See Carafano v. Metrosplash. com. Inc., 339 F.
3d 1119 (9th Cir. 2003); Zeran v. America Online, Inc., 129 F.3d 327 (4th Cir. 1997); Barrett v.
Rosenthal, 40 Cal. 4th 33 (Cal. 2006). You also asked for your business to be removed from Yelp; however, we don't remove business information.
While some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the law. More importantly, we believe that the public benefits from sharing their experiences with local businesses. Yelp is allowed to publish business names and publicly available information about businesses under the well-established fair use doctrine, as well as First Amendment principles. Generally speaking, this means that we can display business names and trademarks "for purposes of comparison, criticism, point of reference, or any other such purpose." See New Kids on the Block v.
New America Pub., Inc., 971 F.2d 302, 306 (9th Cir.
1992). Regards, Helen Yelp Inc.
Product or Service Mentioned: Yelp Review Listing.
Reason of review: Bad quality.
Monetary Loss: $5000.
Preferred solution: Let the company propose a solution.